Patient Information

When Checking in to KBRH,

Please Bring:

  • Your BC Care Card
  • Private insurance information (if applicable)
  • Any medications you are taking
  • Personal hygiene items and night clothes
  • Comfortable day clothing
  • Cash for personal items ($20)

Please DO NOT Bring:

  • Valuables
  • Heat-generating equipment, such as hair dryers, as these items can interfere with the operation of life support equipment.

Patient Services

Aboriginal Patient Navigator

Provides support to First Nations, Metis and Inuit people to help access quality Interior Health programs and services. Acts as a resource for IH healthcare providers and patients to ensure care is ethnosensitive such as the availability to request spiritual ceremonies, access traditional helpers, language translation or interpretive services and best-practice education.

Automated Banking Machines (ATM)

There is a 24 hour ATM cash machine located in the KBRH Lobby.

Discharge Planning

Your doctor will determine when you may be discharged from the Hospital. The Discharge Planning Team will discuss any special needs with you, such as Home Care, prior to your return home. You should arrange for a ride home from the Hospital prior to being discharged.

BC residents with a valid BC Care Card are not charged for hospital services, except for telephone or television rentals, crutches, canes, casts, etc. and semi-private or private rooms. Before you place an order for these services, please be aware of the associated costs, as there are no refunds for special or customized devices or aids. Payment for any of these services may be paid by VISA®, MasterCard®, cash or cheque. There is also an ATM cash machine located in the KBRH Lobby.

Flowers, Fruit Baskets and Balloons

Due to the possibility of allergies, latex ballons are not permitted in the Hospital. There are also restrictions on flowers and perfumes in some Hospital units.

Gift Shop

There is a Gift Shop in the KBRH Lobby that has a variety of hospital-friendly gifts.
Hours of operation:
Monday - Friday: 9:00 am - 8 pm, Saturday - Sunday: Noon - 8 pm
Telephone: 250-368-3311, Ask for "Gift Shop".

Information Centre

There is a Patient and Visitor Information Centre in the KBRH Lobby. This desk is located near the Reception area and is staffed by a Hospital Volunteer. The Information Centre can offer assistance with directions, registration, area accomodations and transportation. Take advantage of this very popular service.

Pastoral Care

Spiritual and emotional support can be an important part of healing. Any time you wish to visit with a pastoral care volunteer, please ask your doctor, nurse or a volunteer.

Patient Quality Care Office

Interior Health has established a central Patient Care Quality Office to receive, record, track and resolve complaints through our Health Service Area Patient Care Quality Officers.

Please contact us Monday to Friday between 8:30 am and 4:30 pm at:
Mail: 220 - 1815 Kirschner Road, Kelowna, BC V1Y 4N7
Telephone: 1-877-IHA-2001 (1-877-442-2001)
Fax: 250-870-4670


Kootenay Boundary Regional Hospital strives to provide a safe environment for patients, residents, visitors and staff. Staff, physicians and volunteers wear clearly visible photo identification. Individuals who have other business in the Hospital (eg. contractors & delivery personnel) are also required to wear identification. Before you are asked to do anything by anyone at KBRH, you are entitled to see his/her identification card.

Smoking and Alcoholic Beverages

KBRH is a smoke-free facility. Smoking is permitted only in designated outdoor areas. Alcoholic beverages are not permitted in the facility.

Telephones and Television

Televisions can be rented. Ask for information from the admitting clerk. Digital cellular telephones are permitted in the Hospital and may be used by patients and visitors.

Visiting Hours

Visiting hours are from 2:00 pm - 8:00 pm daily. Normally, two visitors at a time are allowed, depending on the floor and whether special arrangements have been made. Children must be accompanied by an adult at all times while in the Hospital facility. There are some areas of the facility where children are not permitted to visit. Please respect the needs of other patients and residents during visiting periods.

Outpatient Laboratories and Collection Sites

Arrow Lakes Hospital Nakusp

97 1st Avenue NE
Nakusp, BC V0G 1R0
Phone: 250-265-3622
Fax: 250-265-5226

Hours of Operation:
8:00 am - 2:00 pm
Monday to Friday

Associates Medical Clinic Rossland

1973 Columbia Avenue
Rossland, BC V0G 1Y0
Phone: 250-362-7307
Fax: 250-362-9413

Hours of Operation:
9:00 am - 11:00 am

Boundary Hospital Grand Forks

7649 - 22nd Street
Grand Forks, BC V0H 1H0
Phone: 250-443-2100
Fax: 250-442-8331

Hours of Operation:
8:00 am - 2:00 pm
Monday to Friday

Castlegar & District Community Health Centre Castlegar

709 - 10th Street
Castlegar, BC V1N 2H7
Phone: 250-365-7711 Ext. 112
Fax: 250-365-1236

Hours of Operation:
8:00 am - 4:30 pm
Monday to Friday

Greenwood Public Health Building Greenwood

255 South Government Street
Greenwood, BC V0H 1J0
Phone: 250-445-6600

Hours of Operation:
8:00 am - 9:00 am

Kootenay Lake Hospital Nelson
3 View Street
Nelson, BC V1L 2V1
Phone: 250-352-3111
Toll Free: 1-866-352-3111
Fax: 250-354-2320
Hours of Operation:
24 hr Emergency Services

Kootenay Lake Hospital Laboratory
Phone: 250-354-2325
Fax: 250-354-2310

Laboratory Hours:
8:00 am - 4:30 pm
Monday to Friday
Outpatient lab services

Midway Health Centre Midway

411 - 6th Avenue
Midway, BC V0H 1M0
Phone: 250-449-2218
Fax: 250-449-2210

Hours of Operation:
9:30 am - 11:30 am

Riondel Medical Clinic Riondel

235 Fowler Street
Box 70
Riondel, BC V0B 2B0
Phone: 250-225-3512
Fax: 250-225-3512

Hours of Operation:
7:30 am - 10:30 am

Salmo Wellness Centre Salmo

426 Davies Avenue
Salmo, BC V0G 1Z0
Phone: 250-357-0104
Fax: 250-357-0107

Hours of Operation:
10:00 am - Noon
8:00 am - 10:00 am

Slocan Community Health Centre New Denver

401 Galena Avenue
New Denver, BC V0G 1S0
Phone: 250-358-7911
Fax: 250-358-7117

Hours of Operation:
8:00 am - 10:00 am
Tuesday to Friday

Trail Health Centre Trail

1051 Farwell Street
Trail, BC V1R 4T1
Phone: 250-364-8141
Fax: 250-364-8151

Hours of Operation:
8:00 am - 4:30 pm
Monday to Friday

Victorian Community Health Centre Kaslo

673 A Avenue
Kaslo, BC V0G 1M0
Phone: 250-353-2291
Fax: 250-353-2738

Hours of Operation:
7:30 am - 11:00 am
Tuesday, Wednesday
By appointment

Kootenay Boundary Regional Hospital
1200 Hospital Bench, Trail, BC Canada V1R 4M1
Phone: 250-368-3311 Fax: 250-364-3422 1-866-368-3314
Patient Care Quality Office: 1-877-442-2001

Produced by LCCDT Health & Hospital Committee.
Sponsored by The City of Trail
Copyright © 2005 - 2018 LCCDT Health & Hospital Committee. All Rights Reserved.