| Aboriginal Patient Navigator
Provides support to First Nations, Metis and Inuit people to help access quality Interior Health programs and services. Acts as a resource for IH healthcare providers and patients to ensure care is ethnosensitive such as the availability to request spiritual ceremonies, access traditional helpers, language translation or interpretive services and best-practice education.
Automated
Banking Machines (ATM)
There is a 24 hour ATM cash machine located in the KBRH Lobby.
Discharge Planning
Your doctor will determine when you may be discharged from
the Hospital. The Discharge Planning Team will discuss any
special needs with you, such as Home Care, prior to your return
home. You should arrange for a ride home from the Hospital
prior to being discharged.
BC residents with a valid BC
Care Card are not charged for hospital services, except
for telephone or television rentals, crutches, canes, casts,
etc. and semi-private or private rooms. Before you place an
order for these services, please be aware of the associated
costs, as there are no refunds for special or customized devices
or aids. Payment for any of these services may be paid by
VISA®, MasterCard®,
cash or cheque. There is also an ATM cash machine located
in the KBRH Lobby.
Flowers, Fruit Baskets and Balloons
Due to the possibility of allergies, latex ballons are not
permitted in the Hospital. There are also restrictions on
flowers and perfumes in some Hospital units.
Gift Shop
There is a Gift Shop in the KBRH Lobby that has a variety
of hospital-friendly gifts.
Hours of operation:
Monday - Friday: 9:00 am - 8 pm, Saturday
- Sunday: Noon - 8 pm
Telephone: 250-368-3311, Ask for "Gift Shop".
Information Centre
There is a Patient and Visitor Information
Centre in the KBRH Lobby. This desk is located near the Reception
area and is staffed by a Hospital Volunteer. The Information
Centre can offer assistance with directions, registration,
area accomodations and transportation. Take advantage of this
very popular service.
Pastoral Care
Spiritual and emotional support can be an important part
of healing. Any time you wish to visit with a pastoral care
volunteer, please ask your doctor, nurse or a volunteer.
Patient Quality Care Office
Interior Health has established a central Patient Care Quality Office to receive, record, track and resolve complaints through our Health Service Area Patient Care Quality Officers.
Please contact us Monday to Friday between 8:30 am and 4:30 pm at:
Mail: 220 - 1815 Kirschner Road, Kelowna, BC V1Y 4N7
Telephone: 1-877-IHA-2001 (1-877-442-2001)
Fax: 250-870-4670
Email: patient.concerns@interiorhealth.ca
Security
Kootenay Boundary Regional Hospital strives to provide a
safe environment for patients, residents, visitors and staff. Staff, physicians and volunteers wear clearly visible photo
identification. Individuals who have other business in the
Hospital (eg. contractors & delivery personnel) are also
required to wear identification. Before you are asked to do
anything by anyone at KBRH, you are entitled to see his/her
identification card.
Smoking and Alcoholic Beverages
KBRH is a smoke-free facility. Smoking is permitted only
in designated outdoor areas. Alcoholic beverages are not permitted
in the facility.
Telephones and Television
Televisions can be rented. Ask for
information from the admitting clerk. Digital cellular telephones are permitted in the Hospital
and may be used by patients and visitors.
Visiting Hours
Visiting hours are from 2:00 pm - 8:00 pm daily. Normally,
two visitors at a time are allowed, depending on the floor
and whether special arrangements have been made. Children
must be accompanied by an adult at all times while in the
Hospital facility. There are some areas of the facility where
children are not permitted to visit. Please respect the needs of other patients and residents
during visiting periods. |
